Cash Collection Module: 7 e-classes

InstructorKlass Academy
TypeOnsite Course
DateSep 1, 2019
Seat74/0
Certificate70% of quiz marks
(1 ratings)
Price€ 1091

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Course

Business & Soft Skills

Accounts Receivable
Cash Collections Techniques
Financial Analysis
Lean practices and Process mapping
Negotiation
Planning
Proper use of English in business
Telephone Communication
Writing techniques
Assertiveness
Attentive listening
Collaboration
Influencing
Prioritising
Time management
DESCRIPTION

In the same way that salespeople are in competition for business, credit controllers are in competition for cash. Pursuing payments either on the telephone, face to face, or via e-mails requires specific cash collection techniques. This complete Level 2 digital training course accredited by NCFE, candidates will learn the fundamentals of cash collection; how to deal effectively with difficult situations and how to be successful in chasing small or large customers.

 

COURSE CONTENT

Planning your cash collection call
Behaviours to deal with
Negotiation styles
Negotiation flow
Improving payments from large customers
Effective Collection Calls
Collection letters
Cash Collection Exam

 

IT IS DESIGNED FOR

Anyone selling goods or services on credit terms and involved in cash collection. People who pursue payment on the telephone, face to face or via e-mails and letters.

 

COMPOSITION & DURATION

7 e-classes
64 chapters including

• 173 short videos
• 148 interactive exercises and
 • 7 summary quizzes

Supplementary materials
Exam in 45 minutes
10 hours

Section 11 Planning Your Collection Call
Section 22 Customer behaviours to deal with
Section 3 3 Negotiation styles
Section 44 Negotiation flow
Section 55 Improving payments from large companies
Section 6 6 Effective collection calls
Section 77 Improving impact of collection letters
Section 8Final test
Final Quiz